To improve the accessibility of air travel to passengers with reduced mobility, EgyptAir has set a number of guidelines to ensure that these special needs are understood and provided accordingly.

Depending on an individual’s condition, it may be necessary for some passengers with reduced mobility to prepare a Medical Information Form (MEDIF) and submit it in advance of their travel arrangements for due review and approval by EgyptAir. For more information about (MEDIF) contact EgyptAir office.

On Ground:

EgyptAir customer service representatives and public relations officials are available at departure and arrival locations to extend care and assistance to passengers with special needs.

On Board:

Seats close to cabin attendants and lavatories are assigned to passengers with special needs to ensure their comfort onboard.

For your convenience, we provide wheelchairs, medical lifts, oxygen cylinders, sheets, pillows and blankets free of charge.

You can record your request for assistance from among the following selections:

Wheelchair Assistance

• Passenger can walk but requires wheelchair for distance to/from gate.
• Passenger can walk but needs assistance up/down stairs. A Special Assistance Coordinator will contact the passenger to make arrangements.
• Passenger cannot walk and needs assistance to seat on plane. A Special Assistance Coordinator will contact the passenger to make arrangements.

Therapeutic Oxygen

• Passenger needs therapeutic oxygen provided in-flight. A 48-hour notice is required, and a Special Assistance Coordinator will confirm the availability of this request.
• A 72-hour advance notice is required for cancellations of therapeutic oxygen to ensure reusability of the oxygen unit.

Visually Impaired

• Passenger is visually impaired and needs assistance.
• Passenger is hearing impaired and needs assistance.

Stretcher Case

Passengers on stretchers are accepted in economy class only. They must be accompanied. The required reservations for the entire journey have to be made prior to departure.
Ambulance service shall be handled by the passenger and a disclaimer of responsibility must be provided.
The normal full fare in economy class is applied to the ill person and the accompanying party, in addition to a supplementary charge equal to six times the full normal fare in economy class for each leg of the journey where the stretcher is used.

Handicapped

• Lavatory for the handicapped.
• A Specially-designed lavatory has been constructed for ease of use of handicapped passengers. This is wide enough to accommodate a wheelchair, if necessary.

Passenger with a high body mass

For your comfort, if you require a second seat, remember to indicate this when making your reservation.
EgyptAir agents will notify you of availability. Booking a second seat guarantees you a more comfortable and non-restrictive trip.

Please note:
If the flight is full and you have not reserved a second seat, you may be refused permission to board for safety reasons if your body mass does not allow you to sit in a single seat.

Advance notice needed

We recommend that all of our customers make their reservations as far in advance as possible. We require at least 48 hours advance notice and that you arrange for the services below when making your reservation.

Please let us know if you:

• Require a wheelchair.
• Need assistance getting into and out of the aircraft seat.
• Require adjacent seating for yourself and your personal care attendant.
• Travel with a battery-powered respirator or ventilator.
• Have any other special requirements.
• Will need disassembly and battery packaging for your mobility assistive device.